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People Operations Manager

Position: Full-time 
Location: Remote Within Canada (Headquarters in Winnipeg, Manitoba)
Reports to: Director of Teacher Operations
Salary: $70-80K CAD

Hoot Reading is the leading online tutoring service providing 1:1, evidence-based literacy instruction with qualified teachers, at scale. Incubated on a research project at the Nokia Research Lab with Sesame Workshop (the creators of Sesame Street) and the Joan Ganz Cooney Center, Hoot Reading partners with K-12 school districts, educational partners and families across North America to change children’s lives through literacy.

As People Operations Manager, you will enter a newly created role to develop and implement best practice policies and procedures, manage employee performance and employee benefits programs, and oversee the recruitment and selection of new employees. We are seeking a dynamic HR professional with experience in high volume talent acquisition, employee relations, performance management and development to oversee the day-to-day operations of our expanding People Operations Team. 

The ideal candidate will understand the ebbs of high volume recruitment and remote talent management of a part time and seasonal workforce. You will play a pivotal role in developing and implementing effective people related policies, procedures and fostering a positive workplace culture.

Key Responsibilities

HR Operations:

• Support program execution and implementation associated with HR, people and recruitment related change management initiatives
• Implementing and optimizing HR systems and processes for efficiency and scalability.
• Identify opportunities for automation and technology integration to enhance workflow and productivity including the applicant experience
• Utilizing HR metrics and data analysis to inform decision-making and report on HR performance
• Gather and analyze key data and report to the leadership team on key KPIs.
• Consistently update policies and procedures in alignment with company goals and industry best practices

Talent Acquisition:

• Support end to end sourcing and recruitment including acquisition, hiring and selection, including experience in various sourcing channels
• Develop effective recruiting practices for high-volume recruitment, leveraging data to make decisions
• Produce accurate and relevant metrics and reports including tracking and reporting on talent acquisition statistics
• Evaluate and work on continuously improving the applicant journey and experience
• Familiarity with modern recruiting tools and technologies, such as applicant tracking systems and talent assessments
• Manage recruitment budgets effectively without compromising on quality, and  identify and build efficiencies through process, tech and/or people to reduce core costs
• Develop and implement best practices around interviews, selection and onboarding

Talent Relations & Management:

• Build strong relationships with the team, fostering trust and promoting collaboration
• Foster a positive and supportive employee experience through effective communication and engagement initiatives.
• Serve as primary point of contact for inquiries, concerns and conflict resolution ensuring fair and consistent handling focused on a positive, productive and compliance environment
• Have experience investigating matters and making recommendations/ decisions based upon findings.
• Leading performance management initiatives, including setting criteria, facilitating reviews, and providing training for continuous improvement.
• Advising and coaching managers on best practices in people management and leadership.
• Creating and maintaining an inclusive culture that values diversity and fosters employee engagement.

Compliance:

• Ensure compliance with local, state/provincial, and federal employment laws and regulations (USA and Canada).
• Support the Finance team by maintaining accurate records and documentation related to employment contracts, benefits, and payroll using company systems.
• Guide on HR-related legal matters and collaborate with legal counsel when necessary.
• Support the communication, reporting and related governance of employment regulations.

This Job Is Perfect for Someone Who:

• Thrives in a dynamic, high pressure environment, flexible and able to change direction, excellent organization and has the ability to balance multiple priorities
• Has an entrepreneurial spirit, creative outlook, resourceful nature and is comfortable with ambiguity.  
• Is a strong collaborator who can effectively communicate and work cross-functionally to put a plan into action
• Is able to listen and maintain patience during difficult situations.
• Is able to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
• Has excellent communication skills with the ability to maintain confidentiality and manage conflict professionally 
• Has a Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred).
• Has experience in high volume recruitment and rapid scaling 
• Has knowledge of employment laws and regulations in the USA, preferably, also applicable Canadian legislation.
• Possesses excellent project management skills with proven ability to communicate with leadership on department objectives and manage KPIs
• Has great interpersonal and communication skills, with the ability to build rapport and trust across all levels of the organization.
• Is strongly analytical, a critical thinker, and good decision making skills, including strength in problem-solving.
• Ability to thrive in a remote work environment and effectively partner, support and manage virtual teams.
• Passionate about our mission and eager to grow and learn in your role

 What It's Like to Work at Hoot:

• Enjoy a casual and joyful work culture with highly motivated individuals who are dedicated to changing children's lives through literacy.
• Take ownership of challenges and see them through to completion, with guidance and support provided for your success.
• We value diverse perspectives and encourage open discussions where all ideas and opinions are heard.
• Benefit from a flexible and remote-friendly work environment .
• Prioritize work-life balance, ensuring a healthy and supportive environment for all employees.
• Access to competitive company benefits (available for full-time Canadian employees, including health and dental coverage, as well as long-term disability, life insurance, and AD&D coverage).

How to Apply:

Please send a resume and a brief paragraph on why you would like to join our team to: careers@hootreading.com. While we thank all candidates for their interest, only those selected for an interview will be contacted.

At Hoot Reading, we are committed to creating an inclusive environment where all team members feel valued, respected, and supported. We strive to build a team that reflects the diversity of the communities we serve. As part of this commitment, we encourage applications from historically underrepresented and excluded groups. If you require accommodations during the selection process, please let us know, and we will work with you to meet your needs.