User Policies for Family Memberships

 
 
 
 


Last Modified Date: November 25, 2025

The following user policies are written for students, caregivers, and teachers as it relates to users with a Hoot Family Membership. Please review the following policies that are important for our students, families and our teachers to provide the optimal Hoot Reading experience.


GENERAL CODE OF CONDUCT

  • To ensure an optimal learning experience, we expect respect and fairness from all parties – our students, our teacher community, our families, and our staff. A relationship between all parties of mutual respect, collegiality, fairness, and trust is essential. If you have a concern, please do not hesitate to bring it to the attention of our team.
  • The teacher and student relationship is very important. While caregivers can be present during lessons to help, teachers will work directly with the student. Caregivers may act only as an observer during the lessons.
  • Students should dress as they would in person. At-home attire can be more casual, please ensure that your child understands the importance of wearing proper attire (both a top and bottom or if a dress or skirt, it should be long enough to cover themselves).
  • If you have any questions, concerns or feedback, please contact our team.

ATTENDANCE POLICY

  • Scheduled lessons are available on your schedule in the Hoot Reading App. Please add help@hootreading.com AND noreply@hootreading.com to your safe list to avoid schedule-related emails from ending up in your “junk” folder.
  • Hoot Reading will typically close for lessons on major holidays in both the U.S. and Canada, such as Labour Day, Christmas Day and New Years Day. The Hoot Reading team will notify families prior to any planned closures with the option for families to reschedule their lessons for another day. 
  • Your teacher will join the lesson through the Hoot Reading App at the scheduled lesson time. Please have your device charged and ready at least five minutes before your lesson time.
  • Please join your lesson on time. Lessons will not run longer than the scheduled 25 minutes and we want to ensure your child can maximize learning time to support outcomes.
  • If you are not present in your lesson, the lesson will be considered an absence and cannot be rescheduled.
  • If for any reason you are having trouble joining your lessons, contact our Customer Experience Team at 1-833-789-HOOT(4668) or by email help@hootreading.com.


RESCHEDULING POLICY

  • We understand things come up, so if you do need to reschedule, please email help@hootreading.com with the subject “Need to Reschedule” at least 48 hours in advance and we will provide you with options. Teacher schedules are confirmed for lessons within that 48-hour window, so cancellations or changes with less than 48 hours notice cannot be accommodated.
  • All schedule changes MUST be made and confirmed by the Hoot Reading team. Please do not contact a teacher directly to reschedule or change your schedule. 
  • If a teacher is unable to join your lesson due to a technical disruption, or your lesson is cancelled, you may be eligible to reschedule your lessons for a future date and time.
  • Rescheduling is optional. You must reschedule any applicable lessons for a date and time before the end of your current billing period. You may not carry over lessons into a future billing period.
  • Please note that the availability of refunds, discounts, or credits is subject to the sole discretion of Hoot Reading and will be assessed on a case-by-case basis. 
  • Teacher requests can be made, but are not guaranteed. From time to time, teacher schedules change and Hoot Reading will either provide a substitute or reschedule your lessons with a new teacher to meet your schedule request.

SCHEDULE CHANGE REQUEST POLICY

  • A schedule change involves a request to change the dates and/or times of your weekly scheduled lessons.
  • All Monthly and Annual Memberships include up to 3 schedule changes per year.
  • Schedule change requests must be provided with a minimum of 7 days notice before the change is to take effect.
  • Schedule change requests must be submitted through the App here or by emailing help@hootreading.com.


CANCELLATION POLICY

  • You may cancel your subscription with a minimum of 7 days notice ahead of your next billing date. Cancellation of a subscription with an annual commitment may be subject to an early cancellation penalty fee.
  • You may cancel your subscription through the App here or by emailing help@hootreading.com. 
  • Once we confirm your membership has been canceled, you will no longer be charged for Hoot services.
  • Hoot Reading has the right to cancel services if policies are not adhered to as per our Terms of Service.

SUBSCRIPTION PAUSING POLICY

  • You may pause your subscription at any time with a minimum of 7 days notice for as short as one billing period to as long as 3 billing periods. Pausing requires an indicated date of return for your subscription and lesson schedule to resume.
  • For a subscription paused for 3 billing periods, after the indicated date of return, the subscription must remain active for at least one full period before another pause can be requested.
  • For subscriptions with an annual commitment, any pause applied to your subscription will extend the end date of your annual term by the same number of months paused.
  • All Monthly and Annual Memberships include up to 3 paused periods per year.
  • You may pause your subscription through the App here or by emailing our team at help@hootreading.com.

PAYMENT POLICY

  • Hoot Reading is a subscription based service. You will be billed every four weeks from your subscription start date, unless otherwise indicated when registering for your subscription.
  • When you register for a subscription, you will be asked to provide your billing information, including your billing address and credit card details. Your payment details are stored safely in our third-party payment processor.
  • Hoot Reading only stores the last four digits and expiration date of your credit card for reference when communicating with you and for reminders of when payment details must be updated.
  • If you need to change your credit card, you can do so here in the App. If your credit card fails, your lessons will be cancelled until a new card is provided and successfully charged.
  • Hoot Reading reserves the right to modify the price of our services at any time. Changes to pricing will be communicated by email, including the date the change will take effect. Monthly subscriptions will renew at the new subscription price at the first billing date after the effective change date. Annual subscriptions will renew with the new price after the conclusion of the annual commitment.
  • If you have any payment related questions please email help@hootreading.com.

For more information, please visit our Terms of Service and our Website Privacy Policy / App Privacy Policy.