USERPOLICIES

We appreciate your commitment to timeliness and prompt attendance to ensure our 20 minute sessions provide the optimal benefit to your child.

Please note: We do rely heavily on email to help us stay organized, so in order to avoid missed communication, please add our email and scheduling@acuity.com to your safe list to avoid ending up in your “junk” folder.

 

ATTENDANCE & RESCHEDULING POLICY

> Your sessions will be scheduled per term (Fall, Winter, Spring, Summer) at the same time every week, depending on your plan.

> Please review our calendar for Hoot days off.

> Scheduled sessions will be confirmed via email after your first free session is completed.

> Your teacher will call you through the App at the scheduled session time. Please have your iPad charged and ready five minutes before your session time.

> Please show up on time. Sessions will not run longer than 20 minutes and our teachers need that full session time to work with your child. Your teacher will be the clock for the session. 

> If your teacher cannot reach you, they will try again on the App after one minute. If they cannot reach you again, they will call and text you at the provided phone number to troubleshoot.

> If your teacher cannot reach you within five minutes of your scheduled time this will be considered a no-show and cannot be rescheduled for the week.

> If for any reason your teacher doesn’t call you during your session time, please contact Krista at 1-833-789-HOOT(4668) and email krista@hootreading.com. 

> We understand things come up, so if you do need to reschedule, please email krista@hootreading.com with the subject “Need to Reschedule” at least 24 hours in advance and we will provide you with open availability to select from.

> Please note, sessions do not roll over and rescheduling is optional. You must reschedule your missed session before the next billing period (every four weeks).

> If your teacher does not show up for their session, you run into tech. issues and cannot complete your session, or your session is cancelled, you will be refunded. The refund will be in the form of a credit on your account. This will be reflected on your sales receipt for the next billing period.

CANCELLATION  POLICY

> You may cancel your subscription at any time.

> We ask that you finish the current week of your scheduled sessions and we will refund you for future sessions.

> For example if your sessions are on Mondays and Wednesdays and you cancel after Monday’s session, you will still be asked to complete Wednesday’s session.

> To cancel, please email cancel@hootreading.com.

PAYMENT  POLICY

> Hoot Reading is a subscription based service.

> You will be billed every four weeks beginning on the day of your first regular session for that term.

> Your “first day” of term will be reset at the beginning of every term to ensure you aren’t charged for weeks off for Winter and Spring breaks.

> When you sign up you will be asked to provide your credit card information, your card will not be charged until you confirm you are signing up for regular sessions.

> If you have any payment related questions please email accounting@hootreading.com.

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