USERPOLICIES

Please review the following policies that are important for our students, parents and teachers to provide the optimal Hoot experience.

GENERAL CODE OF CONDUCT

> To ensue a optimal learning experience, we expect respect and fairness from all of our parties – our students, our teachers, our parents and our staff. A relationship between all parties of mutual respect, collegiality, fairness, and trust is essential. If you have a concern, please do not hesitate to discuss with out team.

> The teacher and student relationship is very important. While parents can be there to help your child when needed, we ask parents to allow our teachers to work directly with the students and act as an observer during the lesson.

> If you have any concerns or feed back, please contact our team.

ATTENDANCE POLICY

> Scheduled lessons will be confirmed via email after your first free lesson is completed. Please add help@hootreading.com AND scheduling@acuityscheduling.com to your safe list to avoid ending up in your “junk” folder.

> Please review our calendar for Hoot days off.

> Your teacher will call you through the Hoot App at the scheduled lesson time. Please have your device charged and ready five minutes before your lesson time. 

> Please show up on time. Lessons will not run longer than the scheduled 20 minutes and our teachers need that full lesson time to work with your child. Your teacher will be the clock for the lesson.

> If your teacher cannot reach you, they will try again on the App after one minute. If they cannot reach you again, they will call and text you at the provided phone number to troubleshoot.If your teacher cannot reach you within five minutes of your scheduled time this will be considered a no-show and cannot be rescheduled for the week.

> If for any reason you are having trouble, contact our Customer Experience Team at 1-833-789-HOOT(4668) and email help@hootreading.com.

RESCHEDULING POLICY

> We understand things come up, so if you do need to reschedule, please email help@hootreading.com with the subject “Need to Reschedule” at least 24 hours in advance and we will provide you with open availability to select from, or use the button to reschedule at the bottom of your confirmation email.

> All schedule requests MUST be made and confirmed by the Hoot team. Please do not contact the teacher directly to reschedule or change your schedule. We will work with our teachers and their availability to best match our students.

> Please note, lessons do not roll over and rescheduling is optional. You must reschedule your missed lesson before the next billing period (every four weeks).

> If your teacher does not show up for their lesson, you run into tech. issues and cannot complete your lesson, or your lesson is cancelled, you will be refunded. The refund will be in the form of a credit on your account. This will be reflected on your sales receipt for the next billing period.

> Teacher requests can be made, but are not guaranteed. From time to time, Teacher schedules change and Hoot will provide a substitute when required and a new teacher that matches your schedule request. 

CANCELLATION  POLICY

> You may cancel your subscription at any time.

> We ask that you finish the current week of your scheduled lessons and we will refund you for future lessons.

> Hoot holds the right to cancel service if policies are not adhered to as per our Terms

> To cancel, please email help@hootreading.com. 

PAYMENT  POLICY 

> Hoot Reading is a subscription based service. You will be billed every four weeks beginning on the day of your first regular lesson for that term.

> Your “first day” of term will be reset at the beginning of every term to ensure you aren’t charged for weeks off for Winter and Spring breaks.

> When you sign up you will be asked to provide your credit card information through our secure site. Your card will not be charged until the first day of your booked lessons.

> If you need to change your credit card, please contact one of our team members. If your credit card fails, your subscription will be paused until a new card is provided.

> If you have any payment related questions please email accounting@hootreading.com.

 

You can review our full our Terms and Privacy here at any time.

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