--- title: Giving audio and video permissions description: Learn how to allow camera and microphone access for Hoot Reading lessons, with simple steps to fix common audio and video permission issues. --- [Skip to content](https://www.hootreading.com/support-hub/giving-audio-and-video-permissions#main-content) [Contact Us](https://www.hootreading.com/support-hub/kb-tickets/new?hsLang=en) [![logo-black-no-padding.png\]](https://www.hootreading.com/hs-fs/hubfs/logo-black-no-padding.png?width=100&height=83&name=logo-black-no-padding.png)](https://www.hootreading.com/?hsLang=en) - [Families](https://www.hootreading.com/family-memberships) - [Schools & Districts](https://www.hootreading.com/high-impact-tutoring) Show submenu for Schools & Districts - [High-Impact Tutoring](https://www.hootreading.com/high-impact-tutoring) - [Reading Intervention](https://www.hootreading.com/reading-intervention) - [Assessments & Reporting](https://www.hootreading.com/assessments-and-reporting) - [Our Impact](https://www.hootreading.com/our-impact) - [Blog](https://learn.hootreading.com/blog) - [Teach With Hoot](https://www.hootreading.com/teach-with-hoot) Open main navigation Close main navigation - [Families](https://www.hootreading.com/family-memberships) - [Schools & Districts](https://www.hootreading.com/high-impact-tutoring) Show submenu for Schools & Districts - [High-Impact Tutoring](https://www.hootreading.com/high-impact-tutoring) - [Reading Intervention](https://www.hootreading.com/reading-intervention) - [Assessments & Reporting](https://www.hootreading.com/assessments-and-reporting) - [Our Impact](https://www.hootreading.com/our-impact) - [Blog](https://learn.hootreading.com/blog) - [Teach With Hoot](https://www.hootreading.com/teach-with-hoot) - [Contact Us](https://www.hootreading.com/support-hub/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Hoot Reading Support Hub](https://www.hootreading.com/support-hub?hsLang=en) 2. [Families](https://www.hootreading.com/support-hub/families?hsLang=en) 3. [Using the Hoot Reading App](https://www.hootreading.com/support-hub/families?hsLang=en#using-the-hoot-reading-app) # Giving audio and video permissions Before joining a lesson, your browser will ask for permission to use the camera and microphone. This usually appears as a small pop-up near the top of the screen. In Google Chrome, it looks like this: ![](https://www.hootreading.com/hs-fs/hubfs/image-png-Jan-26-2026-06-18-12-1777-PM.png?width=213&height=401&name=image-png-Jan-26-2026-06-18-12-1777-PM.png) To continue into the lesson: - Click Allow when asked to use the camera and microphone - Make sure the correct camera and microphone are selected, especially if your child uses headphones or an external microphone If permission is granted correctly, your child should be able to see themselves on the screen before joining the lesson. ### Checking Permissions Before Your Child's Lesson When joining a lesson, you can always check your permission settings before joining the lesson to make sure the correct camera and microphone are selected. [![demo gif](https://app-pages.storylane.io/company/company_9a93e2b7-61a5-4b58-9143-158a71307e98/project/project_c4ad77d5-4cf0-47ba-ac4f-c2bb3b950abd/preview.gif)](https://app.storylane.io/share/e5ec4lvs5iuw?email=)   ### How to Troubleshoot If camera or microphone access was blocked, the lesson may not start correctly. You can fix this by checking your browser settings. Most browsers show a small camera or lock icon near the website address at the top of the screen. Clicking this icon lets you: - Turn camera and microphone access back on - Refresh the page after changing the setting Once permissions are enabled, rejoin the lesson. ### If you’re still having trouble If permissions are enabled but audio or video still isn’t working: - Try closing and reopening the browser - Make sure no other apps are using the camera or microphone - Restart the device if needed If issues continue, it may be related to the device or internet connection rather than the Hoot Reading App. If more support is required, you can contact support by emailing [help@hootreading.com](mailto:help@hootreading.com). - [Families](https://www.hootreading.com/support-hub/families?hsLang=en#main-content) - [About Hoot Reading](https://www.hootreading.com/support-hub/families?hsLang=en#about-hoot-reading) - [Registration & Account Setup](https://www.hootreading.com/support-hub/families?hsLang=en#registration-account-setup) - [Using the Hoot Reading App](https://www.hootreading.com/support-hub/families?hsLang=en#using-the-hoot-reading-app) - [Lessons, Scheduling & Attendance](https://www.hootreading.com/support-hub/families?hsLang=en#lessons-scheduling-attendance) - [Plans, Billing & Subscriptions](https://www.hootreading.com/support-hub/families?hsLang=en#plans-billing-subscriptions) - [How Hoot Reading Works](https://www.hootreading.com/support-hub/families?hsLang=en#how-hoot-reading-works) - [Hoot Pre-Word Reading Units](https://www.hootreading.com/support-hub/families?hsLang=en#hoot-pre-word-reading-units) - [Hoot Early Word Reading Units](https://www.hootreading.com/support-hub/families?hsLang=en#hoot-early-word-reading-units) - [Hoot Complex Word Reading Units](https://www.hootreading.com/support-hub/families?hsLang=en#hoot-complex-word-reading-units) - [Hoot Text Reading Units](https://www.hootreading.com/support-hub/families?hsLang=en#hoot-text-reading-units) - [Teachers](https://www.hootreading.com/support-hub/teachers?hsLang=en#main-content) - [About Hoot](https://www.hootreading.com/support-hub/teachers?hsLang=en#about-hoot) - [Troubleshooting the App](https://www.hootreading.com/support-hub/teachers?hsLang=en#troubleshooting-the-app) - [Hoot Policies](https://www.hootreading.com/support-hub/hoot-policies?hsLang=en#main-content) - [User Policies](https://www.hootreading.com/support-hub/hoot-policies?hsLang=en#user-policies) [![logo-black-no-padding](https://www.hootreading.com/hs-fs/hubfs/logo-black-no-padding.png?width=100&height=83&name=logo-black-no-padding.png "logo-black-no-padding")](https://www.hootreading.com/?hsLang=en) www.hootreading.com Help Center Copyright © 2025, Hoot Reading Inc.