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scheduler faqs

Scheduler faqs

Need help? Check out our FAQs for our scheduler tool.

Ready to book? Go to the Scheduler now!

How do I book my sessions?

 

Please visit www.hootreading.com/schedule to book, cancel and reschedule your own sessions.
If you are on a mobile device, please use the direct link:

How do I book my sessions on my mobile device?

 

We recommend using the direct link: https://www.hootreading.as.me/schedule.php when booking from your phone.

How do I keep track of my sessions?

 

Once you book a new session, you will receive an email notification from our system. From there, you have the option of adding a reminder to your own calendar (Outlook, iCal, Google). We ask that you use your own system to remember when your sessions have been booked.

Do I need to create an account in the Scheduler?

 

It is not necessary to create an account. The benefits are that it will save your information for next time, making your next booking session faster. It will also have a list of Upcoming Appointments in a green box in the middle of the page.

The scheduler log-in is not a customer portal.

I did not receive or cannot find email confirmation of my booked session?

 

Please email help@hootreading.com and tell us which day(s) you would like email’s resent.

Help, I cannot find a time that works for me!

 

We encourage you to look at all teacher’s availability when trying to book your sessions. If you cannot find a time that works for you, please email help@hootreading.com and we will help.

They system won’t let me cancel my lesson.

 

As per our policy, you must cancel before 24 hours to avoid a unused session. If it is less than 24 hours, our system will not allow it. Please email help@hootreading.com if you are having any other troubles.

How do I stop receiving text message reminders?

 

It’s easy! Reply “STOP” to the reminder text notification.

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