←  Back to Career

 

Position: Part-time, Winnipeg, MB (Applicants across Canada will be considered)
Location: Flexible – Winnipeg, Canada/Remote
Reports to: Operations Manager
Effective date: Immediately

 

Hoot Reading is a rapidly growing, mission driven EdTech company that aims to help as many kids as possible to become not only proficient, but excellent, readers. Through our online tutoring platform, we provide children with live, 1:1 reading lessons with experienced classroom teachers. 

The company — which is headquartered in Canada and has teachers and students throughout North America —  was incubated on a research project at the Nokia Research Lab in partnership with Sesame Workshop (Sesame Street) and the Joan Ganz Cooney Center. We are backed by Spin Master Ventures, the leading global children’s entertainment company behind world-class children’s brands such as Paw Patrol, Etch a Sketch, Toca Boca, and Sago Mini.

We are looking for a customer experience professional to support in executing functions related to our day-to-day business operations and managing our growing client base. They will play a critical role in overseeing the day-to-day operations of the business, ensuring that team members are in compliance with SOP, and monitoring and actively coaching the team to ensure quality service to customers. This is an amazing opportunity to make a tangible contribution within a rapidly growing, mission driven company. 

 

What’s on your plate:

  • Ensure all team members are following SOP
  • Seek new talent and conduct onboarding for new hires
  • Offer live coaching and support to team
  • Conduct performance reviews and developments
  • Partner with direct manager to action customer related issues/feedback
  • Identify KPI and ticket trends
  • Support parents with managing schedules, timelines, and membership plans
  • Assist teachers with inquiries about live lessons related to students, schedules, or troubleshooting tech
  • Provide above and beyond customer experience to parents and teachers
  • Complete various reports related to our day to day operations
  • Be part of something awesome and meaningful!

 

The Ideal Candidate: 

  • Excellent written and oral communication skills
  • Extremely organized, very organized and did we mention you must be organized?
  • Experience with customer service, friendly and able to handle customer concerns
  • Experience troubleshooting and problem-solving
  • Tech savvy
  • Leadership experience (preferred)
  • A Canadian citizen, permanent resident, international student, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
  • Candidate must have access to their own laptop and smartphone

 

What it’s like to work at Hoot:

  • We are a casual and fun culture of highly-motivated individuals aligned on our mission to  help as many kids as possible to become excellent readers.
  • We provide opportunities for you to take ownership of a challenge and see it through to completion — plus the guidance and support you need to be successful.
  • We keep meetings and other distractions to a minimum. We believe in the disagree and commit philosophy. All ideas and opinions are heard. 
  • We are a flexible and remote-friendly work environment. That being said, we are proud ‘Peggers (that’s short for Winnipeg!) and love to hire locally when we find the right fit.
  • We value diversity in background, culture, personality and experience.

 

How to Apply:

We believe in passion and interest over perfection. If you do not meet every job requirement, but still think you would be a qualified candidate to join our team, we encourage you to still apply.

Please contact us at carmenf@hootreading.com with the position in the title. Only qualified candidates will be contacted. Hoot Reading values an inclusive and diverse workplace and values applications from underrepresented groups.

About Cookies

We use cookies and other identifiers to help us to give you the best experience on our website. You can learn more about how we use cookies and other identifiers, and how to change your settings, in the Cookies section of our Privacy Policy. By continuing to use our website without changing your settings, you agree to allow us to use cookies and other identifiers. If you would prefer that we limit our use of cookies and identifiers, you can change your cookie settings.